✦ AI personal discussion · Built for lending

The borrower speaks. The PD writes itself.

Darwix Auto PD listens to the officer and borrower, fills your PD form as they talk, flags what doesn't match, asks for proof on the spot, and writes an evidence-backed record into your LOS.

LOS pre-fetchLive form fillingHindi · English · HinglishDiscrepancy detection
PD-10392 · 08:14
08:14Business
11:02Income
14:37Obligation
17:50Property
21:07Evidence
24:31Close
Any order
fills as the conversation flows
Every field sourced
value plus where it came from
Never overwritten
original application values kept
Lender decides
credit decisions stay yours

Credit's most valuable hour, lost to data entry.

A PD reveals what documents can't. Yet officers rebuild it into a form later, details slip, contradictions surface days afterwards and photos lose their context.

01During the PD
The officer splits attention between the borrower and the form.
02After the PD
Hours go into re-entering, correcting and chasing missing fields.
03At credit review
Reviewers get an incomplete form, loose notes and photos with no context.

From Application ID to review-ready PD, in one conversation.

Six stages, running throughout the visit.

01

Case context, before hello

Enter the Application ID. Darwix pulls applicant, co-applicant, product, amount, declared income, business, obligations, property, KYC and document status from your LOS and CRM. No blank form.

Application IDLOSCRM
02

A natural conversation

The officer talks to the borrower in Hindi, English or Hinglish. No reading the form out field by field.

HindiEnglishHinglish
03

Every statement, mapped

Darwix identifies who said what and maps every relevant statement into the right PD field, in any order.

Speaker separationAny order
04

Checked against every source

Each statement is checked against the application, documents and other sources. Contradictions and gaps surface while the borrower is still there.

ApplicationDocumentsRecords
05

Proof, linked to the claim

When a claim needs proof ("I have fifteen machines here"), the officer is prompted to capture it, linked to that exact statement.

PhotoDocumentStatement link
06

Into the LOS, after review

After officer review, approved fields, exceptions, evidence and next actions flow back into the LOS and workflow.

Officer reviewLOS write-backTasks

One conversation. A complete credit file.

Step through a live PD and watch the form, flags and evidence fill in.

ApplicationAPP-58201ProductHome loan · ₹42 lakhSegmentSelf-employedLanguageHinglish
Auto PD · Field visit · In progressLive
OFFICER08:14Aapka business kya hai, aur kab se chal raha hai?
BORR.08:14Garment manufacturing hai. Apna business around seven years se hai. Current unit mein four years ho gaye.
✦ FlagBusiness vintage mismatch · application says 10 years. Both values kept.
Step 1 of 6
PD form · Filling live08:14
Product & amount · Home loan · ₹42 lakhLOS · loan
PRE-FILLED
Declared income · ₹95,000 / monthLOS · income
PRE-FILLED
Business type · Garment manufacturingbusiness.type
CAPTURED
Business vintage · 7 yrs · 4 at current unitbusiness.vintage
FLAGGED
Monthly sales · —income.sales
QUEUED
Business expenses · —income.expenses
QUEUED
Existing EMIs · Noneobligations
PRE-FILLED
Property use · Self-occupiedproperty.use
PRE-FILLED
Machinery photo · —evidence
QUEUED
Bank statement · —documents
QUEUED
Case core● Synced
Sections complete3 / 8
Exceptions1
Evidence items1
Pending documents0
SpeakersOfficer, borrower
Write-backAfter review
Fields streaming to LOS draft
business.typebusiness.vintage
Nothing is written to the LOS until the officer reviews.

Catch every mismatch while the borrower is still there.

Every statement is checked against the application, documents and records, live.

Proof, captured the moment it matters.

Each photo or document is linked to the statement and field it supports.

Photo evidencebusiness.premises
Prompted

Capture business premises

Borrower: “This whole floor is my tailoring unit.”
Field: business.premisesStatement-linked
Photo evidencebusiness.assets
Prompted

Capture machinery

Borrower: “I keep around fifteen machines here.”
Field: business.assetsStatement-linked
Photo evidencebusiness.inventory
Prompted

Capture inventory

Borrower: “This is the stock I normally maintain.”
Field: business.inventoryStatement-linked
Photo evidenceproperty.use
Prompted

Capture occupancy and property use

Borrower: “I live upstairs and rent out the ground floor.”
Field: property.useStatement-linked
Photo evidencebusiness.signage
Prompted

Capture signage

Borrower: “My shop board is outside.”
Field: business.signageStatement-linked
Photo evidencebusiness.vintage
Prompted

Capture establishment proof

Borrower: “Eight years from this location.”
Field: business.vintageStatement-linked
Evidence is stored withApplication IDPD IDRelated fieldRelated statementTimestampOfficerCategoryReview status

Nothing missed before you leave.

Darwix tracks mandatory fields and prompts only when needed, including questions that were asked but not answered.

Officer nudges · PD-10392Live
Missing fieldMonthly household expenses not yet captured.MISSING
Unanswered questionSales of ₹5 lakh given. Sales isn't income. Expenses still needed.MISSING
ClarificationTwo different business-vintage values stated. Please clarify.FLAGGED
Obligation gapVehicle EMI mentioned. Lender and outstanding missing.FLAGGED
Co-applicantCo-applicant income is in the application but hasn't been discussed.MISSING
EvidenceCapture the machinery the borrower referenced.EVIDENCE
Completion3 mandatory fields remain.QUEUED

Every section. One complete PD.

The financial, personal and on-ground story, in one place.

Section 02

Salaried

Fields in this section
EmployerDesignationCTC vs in-handFixed vs variable payBonusJob stability

Separate CTC from take-home, sales from income, application from reality.

Every value keeps its source. Nothing is overwritten.

The original stays. The new value is captured, the difference marked and the resolution recorded.

05Outcome
Final PD value · business vintage—Resolving…
Source types tracked
LOS valueCRMBorrowerCo-applicantOfficer observationDocument extractionBank statementBureau data (lender-provided)Visual evidence

Give credit the story, not a long recording.

A structured PD, the exceptions and a clear summary, ready for review.

Structured PD · APP-58201 · Rakesh G.
24:31 · Home loan PD7/8
Profile & household
Business
Income & expenses
Obligations & banking
Property & end use
Co-applicant
✓Mapped to your PD template✓Pre-filled, captured and corrected values clearly marked!Bank statement pending · follow-up task created

The PD ends. The work moves on.

The follow-up work the PD creates, done automatically.

Conversation→PD form→Evidence→Exception→Action
Anatomy of an Auto PD
00:00Application ID entered
00:40Context pre-fetched from LOS
08:14Flag: business vintage
14:37Flag: undeclared EMI
19:02“Bank statement abhi nahi hai” → link sent
24:31PD ends
26:10Officer review approved
26:11→ Actions fire into your stack
During the PDLIVE
documents.bank_statement → pending✓ wiredupload link → borrower✓ wired

Mark pending documents, create follow-up tasks when a co-owner is absent, preserve contradicted values and log the correction.

LOSAFTER REVIEW
fields → approved✓ wiredstatus → PD complete✓ wired

Write approved fields, attach PD summary and evidence, push exception codes, update PD status.

CRM & documentsAFTER REVIEW
checklist → updated✓ wiredrequest → pending docs✓ wired

Update customer context and the document checklist, request pending documents.

Credit & verificationAFTER REVIEW
task → credit review✓ wiredverify → residence, business✓ wired

Create credit-review tasks, route material discrepancies, trigger residence, business, technical or legal verification, create revisit tasks.

Built around your credit process.

Sections, fields, evidence rules and write-back, configured by product and segment. Try it.

Product
Employment
The PD prioritises, for Home loan · Self-employed
01Business type
02Vintage
03Sales
04Expenses
05Premises
06Inventory
07Evidence
08Own contribution
09Property purchase

AI builds the file. The lender decides.

Auto PD captures, verifies and structures. It never sanctions or rejects, and it prepares clean inputs for FOIR, LTV and eligibility.

Darwix does
Pre-fetches application context
Listens, transcribes, separates speakers
Extracts and structures PD fields
Detects gaps and discrepancies
Triggers evidence capture
Drafts the PD summary
Prepares approved system updates
The lender controls
Credit policy and underwriting methodology
Eligibility criteria
Income treatment, FOIR and LTV policy
Deviations and risk grading
Sanction, decline and conditions
Final credit decision

Every lending journey. One PD agent.

Tuned for each product and borrower segment.

Home loans

Income, obligations, property purchase, own contribution, co-applicant

See it on your journey →

Self-employed housing

Business economics, informal income context, seasonality, premises evidence

See it on your journey →

Loan against property

Collateral use, end use of funds, cash flow, co-owner context

See it on your journey →

Affordable housing

Semi-formal income, household contributors, on-ground evidence, vernacular conversation

See it on your journey →

Business & MSME loans

Business model, sales and expenses, working capital, machinery and inventory evidence

See it on your journey →

Fits the lending stack you already run.

Reads from your systems before the visit and writes back after review.

LOSCRMLead managementKYCDocument managementBureau layerBank-statement analysersAccount AggregatorRule engineVerification workflowsData platformsREST API
Reads beforeApplication, customer, loan, income, obligation, property, KYC, documents
Writes afterFields, corrections, discrepancies, evidence, summary, status, triggers
Consent

Consent-aware

Lender-configured borrower notice and consent.

Access

Need-based access

Only the data the PD workflow is authorised to read.

Roles

Role-based access

Recordings, documents and evidence limited to authorised users.

Privacy

PII protection

Configurable masking and redaction.

Security

Encryption

Data protected in transit and at rest.

Audit

Full audit trail

Sources, changes, discrepancies, evidence and actions traceable.

Deployment

On-prem, VPC or cloud

Lender-defined data location and retention.

Certified

SOC 2 Type II · ISO 27001

As listed on the Darwix compliance page.

More time with the borrower. Less time on paperwork.

Less PD effort, with no loss of depth.

01

Cut manual form filling

The PD is structured while it's happening.

02

Raise first-visit completion

Gaps and evidence needs surface on site.

03

Catch discrepancies earlier

Before they travel downstream.

04

Improve evidence quality

Context-linked, not gallery-buried.

05

Speed credit review

Exceptions and summary, not raw notes.

06

Support vernacular teams

Natural Hindi, English and Hinglish.

Prepare. Listen. Verify. Act.

What sets Auto PD apart at every stage of the discussion.

Context-aware

Starts from your LOS, not a blank form.

StagePre-fetch

Conversation-native

No field-by-field reading.

StageListen

Multilingual

Hinglish native, mapped to standard fields.

StageListen

Discrepancy-aware

Mismatches become credit-ready exceptions.

StageVerify

Evidence-aware

Proof linked to the statement it supports.

StageEvidence

Officer-assisted

Nudges only when it matters.

StageStructure

Workflow-aware

The PD becomes actions.

StageAct

Traceable & lender-controlled

Every value keeps its source.

StageAct
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