LiveAI proposal automation · Life insurance

Advisors talk. Darwix completes the proposal.

Pre-fill what you know, capture answers as the customer speaks, probe where needed, flag mismatches and give underwriting a complete, confirmed case.

Your questionnaire, your logicYour form and follow-up rules
“Not regularly” ≠ NoNuanced answers keep their meaning
Contradictions caught earlyBefore submission, not after
Customer-confirmedThey confirm exactly what's submitted
Proposal PR-20931Term plan · ₹1 Cr · v3 · Hinglish
4 mandatory fields remain
Personal
Financial
Medical
Lifestyle
Nominee
Hypertension treatmentYes · ~3 years
Captured
Diagnosis year—
Clarification required
Last investigationUpload link sent
Evidence pending
TobaccoYes · occasional · ~2–3/month
Captured
Nominee relationship—
Missing
Declaration—
Missing
Customer disclosed hypertension. Diagnosis year is missing.
“Regularly nahi. Month mein 2–3.”Tobacco: Yes · not “No”
Income disclosure mismatchCRM ₹18L · stated ~₹13L
CRM & KYC pre-fillLive proposal captureDynamic medical & lifestyle follow-upsDiscrepancy detectionDocument intelligenceCustomer review & consentUnderwriting handoffHindi · English · Hinglish

Everything depends on a form still filled by hand.

Underwriting and claims rely on the proposal, yet it's still filled by hand. “I don't smoke regularly” becomes “No”. Income differs across CRM, form and ITR.

Regulatory context

Life insurance runs on utmost good faith, and the proposal form is where disclosure is captured. Getting it clear, complete and confirmed at the source matters.

Customer waits

Data entry, not conversation

Advisors type while customers wait, re-asking data the insurer already holds.

Darwix pre-fills, then fills the form as the customer speaks.
Flattened

Answers that lose their meaning

Nuanced disclosures are squeezed into Yes/No checkboxes.

What was actually said is structured against your questionnaire.
After submission

Problems found too late

Gaps surface as underwriting queries, drop-offs and claim disputes.

Contradictions and gaps resolved while the customer is present.
How it works

From conversation to underwriting-ready proposal.

One natural conversation. No reading the form aloud.

01
Pre-fillPull customer, KYC, quote, product, advisor and existing-policy context. The conversation starts with confirmation, not a blank form.
02
ConverseThe advisor talks naturally, in Hindi, English or Hinglish. No reading the form field by field.
03
CaptureDarwix separates speakers and maps every relevant answer into your form, in any order.
04
Go deeper when neededA positive medical or lifestyle answer opens your configured follow-ups.
05
ValidateCompare what's said with CRM, KYC, documents and what the advisor entered.
06
EvidenceRequest and link documents at the moment they're needed.
07
ConfirmThe customer reviews the material information and gives the declaration and consent you configure.
08
Hand offSend underwriting a structured case with lineage, discrepancies and required next steps.

Watch a proposal complete itself.

Follow one conversation as each field fills and checks itself.

Synthetic data
Advisor · customer conversation11:24 IST
Customer“Wife ko nominee rakhna hai.”
Customer“ITR upload kar diya.”
Advisor“Please review the summary and confirm.”
Customer“Theek hai, confirm.”
DarwixCustomer confirms, declares and authenticates against proposal v3. Underwriting receives the full case with lineage.
Proposal form · PR-20931
Pre-filledCapturedFlagged
ProductTerm plan · ₹1 Cr · annualPre-filled
AddressSector 56, GurugramConfirmed
OccupationDigital printing business · ~6 yrsCaptured
Annual incomeCRM ₹18L · stated ~₹13L · ITR ₹12.7LDocument-supported
Existing cover~₹25L · insurer details requestedDetails requested
MedicalHypertension treatment · ~3 yrs · 4 follow-upsCaptured
TobaccoYes · occasional · cigarettes · ~2–3/moCaptured
NomineeSpouse · details requestedDetails requested
Income documentITR · ₹12.7L · linkedDocument-supported
DeclarationConfirmed · v3 · OTPConfirmed
Customer confirmed v3 · OTP · 11:24 ISTSubmitted to underwriting

Understand the answer, not just the first word.

Customers rarely answer yes or no. Darwix captures what they meant.

What gets recorded
A checkbox recordsNoContext lost
Darwix recordsTobacco: Yes
Occasional smokingFollow-ups opened
Adaptive follow-ups
Diabetes: Yes
Diagnosis yearTreatmentMedication typeLast investigationComplicationsHospitalisationReports
Tobacco: Yes
TypeFrequencyDurationQuantity
No
Next question

Ask less when less is needed. Go deeper when the disclosure requires it.

Structured, not free-textdisclosure.medical
ConditionDiabetes
Diagnosis year2021
TreatmentOral medication
Recent investigationAvailable / pending
ComplicationsCustomer response
EvidenceLinked if available

Never ask what you already know.

Known details are pulled from your systems and confirmed with the customer. Every value keeps its source.

What it captures
Identity & contactOccupation & incomeExisting insurancePending applicationsProduct configurationMedical & family historyLifestyleNomineeDeclarations
Address on recordConfirmed
Sector 56, Gurugram
source · CRMconfirmed by · customer11:02 IST
The real structure of a life proposal
ProposerWho applies
Life assuredWho is insured
PayorWho pays
NomineeWho receives
AppointeeFor a minor nominee
GuardianFor a minor
BeneficiaryBenefit structure

Know who is proposing, who is insured, who is paying and who receives the benefit.

Complete is not enough. It must be consistent.

What the customer says is checked against CRM, the advisor's entries and documents, live.

Source ASource BDarwix flags
Advisor value: income ₹18LCustomer: ~₹13L · ITR: ₹12.7LIncome Disclosure Mismatch
Form: tobacco NoConversation: occasional smokingTobacco Disclosure Mismatch
Form: no existing life coverCRM shows an existing insurer relationshipExisting Insurance Requires Confirmation
Occupation: “Engineer”Customer: plant-floor work with machineryOccupation Detail Required
Nominee: minorNo appointee detailsAppointee Missing
Nothing is silently overwritten.field · annual income · history
Pre-filled₹18,00,000CRM · 11:02 IST
Customer-stated~₹13,00,000Transcript · 11:06 IST
Document-supported₹12,70,000ITR · page 1 · 11:19 IST
Advisor correctionreason notedadvisor · 11:20 IST
Final submittedper your reviewreviewer · with reason

Every material change keeps its reason and timestamp. Find the inconsistency while the customer is still on the call.

Documents, built into the proposal.

Documents are read, matched to proposal fields and checked for mismatches, duplicates and missing pages.

Proposal documentsRead, matched and checked0 of 8 checked
PANReading…
Address proofQueued
Salary slipsQueued
ITRQueued
Form 16Queued
Bank statementsQueued
Existing policiesQueued
Medical & lab reportsQueued
Heard in the conversationCustomer discloses diabetes
Darwix requestsRequest the latest configured investigation and treatment details.
Heard in the conversationCustomer mentions recent surgery
Darwix requestsRequest the discharge summary and capture the date.
Heard in the conversation“ITR abhi phone mein nahi hai.”
Darwix requestsMark the income document pending, send an authorised upload link, keep the requirement open.

Close the gaps while the customer is there.

Nudges, not scripts. Form completed doesn't always mean proposal ready.

Advisor nudgesSurfaced live, during the callLive
Nominee relationship is still required.Missing
Hypertension disclosed. Diagnosis year and treatment missing.Follow-up
Customer-stated income differs from the pre-filled value.Mismatch
Another life policy mentioned. Sum assured missing.Follow-up
Tobacco disclosed. Type and frequency required.Required
Mandatory fields remain before submission.Gate
Ready-to-submit gate0 of 9 clear
0%clear
Mandatory fields
Disclosures
Nominee
Medical questions
Lifestyle questions
Existing insurance
Required documents
Declarations
Material discrepancies resolved
Every field carries a state
Pre-filledConfirmedCapturedCaptured but unverifiedDocument-supportedClarification requiredDiscrepancy unresolvedMissingComplete

A real review, not just a submit button.

The customer reviews a plain-language summary, makes corrections and gives consent before submission.

Please review what we'll submit in your nameProposal v3 · Hindi · advisor-assisted
ProductTerm plan · ₹1 Cr
PremiumAnnual · policy & payment term
NomineeSpouse
OccupationDigital printing business
IncomeAs evidenced · ITR linked
MedicalHypertension treatment · ~3 yrs
LifestyleTobacco · occasional
Request a correctionConfirm & declare
What's recorded
Proposal version
What was shown
Customer confirmation
Declaration & consent
Authentication
Language & channel
Timestamp

Accurate answers, in the customer's language.

Product questions answered only from your approved content.

Grounded product Q&AFrom your approved content only
“How long do I pay premium?”
Premiums are paid for the premium payment term chosen in your quote.Product brochure
Can't ground an answer? It won't invent one. The question goes to the advisor.
Speaks the customer's language
HindiEnglishHinglishRegional
“Premium saal mein ek baar, around forty-two thousand.”
premium.frequencyAnnual
premium.amount₹42,000
Code-switching, spoken numbers and medical terms map to standard fields. The transcript stays in the language spoken.
Questions and objections are captured too
Premium concernProduct confusionRider objectionPrivacy concern“Need to talk to my family”

The proposal sets the record for what follows.

Underwriting, issuance and claims all start from this record.

Underwriting

A structured case: completed proposal, summary, positive disclosures, financial and existing-insurance context, documents and extracted values, discrepancies, required workflow, declaration and lineage.

Tele-medical / video medical

Proposal context and positive disclosures carry into the medical conversation, so the customer doesn't restart.

Video PIVC

The proposal becomes the verification context for product, sum assured, premium, term, riders, nominee and disclosures.

Evidence reconciliation

Later results are compared against the proposal baseline.

Proposal: tobacco No. Tele-medical: occasional smoking → flagged with both sources linked.
Underwriting requirements Darwix can invoke · as you configure them
Financial documentsMedical testTele-medical or video medicalPhysician reportOccupation, travel, aviation or hazardous-activity questionnaireExisting-insurance or income clarificationManual review

Pick up exactly where the customer left off.

Customers start with an advisor, continue on a call, and finish on the app. When they return, Darwix resumes from the last completed section. Nothing confirmed is asked again.

Status clarityOne status at a time, always with a reason
In progressCustomer action pendingAdvisor action pendingEvidence pendingMedical requirement pendingReview requiredReady for submissionSubmitted to underwritingReturned for clarification
Preserved on pause
Completed and confirmed fields
Open questions
Missing documents
Unresolved discrepancies
Pending consent · last advisor note
Why it stopped
Needs a document
Wants to consult family
Premium concern
Medical information unavailable
Actions during the flow
Missing-document request
Advisor callback task
Medical-report upload link
Follow-up scheduling
Status updates

One engine. Every product.

Term, savings, ULIP and health, each with its own logic.

Term insurance

Sum assured vs income
Occupation
Existing cover
Medical and lifestyle
Riders · nominee

Savings / endowment

Premium commitment
Source of funds
Benefit option
Term and payment term
Customer understanding

ULIP / market-linked

Fund option
Premium
Market-linked acknowledgement
Product declarations

Pension / annuity

Purchase price
Annuity option
Joint-life · payout
Source of funds
Declarations
Needs context

Darwix can structure the customer need captured in your approved sales process: protection need, family goal, retirement, gap in existing cover, affordability. It doesn't independently recommend a product outside that framework.

Darwix builds the proposal. You own the risk.

Darwix builds the proposal. It never underwrites, prices, accepts or declines, and never recommends outside your advice process.

Darwix doesBuilds and prepares
Pre-fills and captures the proposal
Asks configured follow-ups
Detects missing information and contradictions
Validates documents against fields
Drafts the proposal summary
Triggers configured medical and financial requirements
Prepares the underwriting handoff
Handoff
The insurer controlsDecides and owns the risk
Product eligibility
Needs and suitability process
Financial and medical underwriting policy
Underwriting requirements and risk classification
Loading, exclusion, counter-offer, postponement, decline
Acceptance and policy issuance
Configurable by you
Sections, mandatory & conditional fields
Product-specific questions
Medical, lifestyle, occupation & financial questionnaires
Nominee logic
Document requirements & evidence triggers
Discrepancy rules & materiality
Completeness criteria
Declaration & consent flow
Underwriting requirements
Post-proposal actions

Darwix integrates with your approved KYC process rather than replacing it, and never alters product benefits. All product content comes from insurer-approved sources.

Fits your stack. Protects sensitive data.

Connects to your core systems with strict data controls.

ReadsCustomer, lead, product, quote, existing policies, KYC, existing proposals, advisor, document status.
Darwix
ReturnsCompleted fields, customer-confirmed values, documents, disclosures, nominee, discrepancies, summary, consent, status, underwriting requirements and workflow events.
CRM
Lead management
Quotation & illustration engine
Proposal & policy admin
KYC
DMS
Underwriting
Medical & tele-medical workflows
PIVC
Payment & communication
Knowledge base
Data warehouse
Workflow engines

Purpose-limited access

Only data authorised for the proposal workflow.

Role-based access

Proposal, financial, medical and document data by role.

Sensitive-data protection

Health, identity and financial data protected in transit and at rest, with masking where required.

Consent traceability

Confirmation and consent events preserved with the proposal version.

Source traceability

Where every material field came from.

Controlled write-back

Define what updates your systems and what needs review.

Model and rule governance

Question logic, extraction behaviour and versions tracked.

Residency and retention

On-prem, VPC or cloud per your policy.

Full audit trailEach event logged with user and timestamp
proposal_idcustomeradvisorchannelversionprefilled_valuesourcecustomer_answeradvisor_changedocument_valuediscrepancyclarificationfinal_valueconfirmationconsentsubmissionhandoff
SOC 2 Type IIISO 27001Read the compliance page

Faster proposals. Fuller disclosures. Fewer follow-ups.

The impact on advisors, customers and underwriting.

01

Less manual form filling

Conversations become structured fields.

02

Less repetition

Confirm what you know, capture only what's new.

03

More complete disclosures

Dynamic follow-ups on positive answers.

04

Fewer underwriting queries

Gaps and contradictions resolved before submission.

05

Better data

Source values, statements and evidence kept separately.

06

More transparency

Customers review what's submitted in their name.

07

Advisors freed up

Focus on the customer, not the screen.

08

Consistent multilingual capture

Hindi, Hinglish and regional languages, one standard record.

Operational visibility
Completion rateFirst-session completionTime to completePre-filled vs capturedCustomer correctionsDiscrepancy categoriesDrop-off reasonsResumption rateUnderwriting query rateMedical or financial UW needed

Conversation in. Proposal out.

What makes Proposal Automation different.

Conversation-nativeThe advisor talks; the form fills.
Pre-fill awareConfirms what you know, never re-asks.
DynamicOpens depth only when needed.
Disclosure-awareMedical, lifestyle and financial nuance.
Evidence-awareDocuments prove the fields.
Discrepancy-awareContradictions caught live.
MultilingualHindi, English, Hinglish, code-switching.
Underwriting-ready, insurer-controlledYou own the risk decision.
Get Started

Request a
Personalized
Demo

Experience the power of agent-led AI. Fill out the form, and we'll show you how Darwix AI can scale your operations and level up your customer conversations.

Customized walkthrough of features
Pricing discussion for your scale
Strategy session with our AI experts

By clicking, you agree to our Terms of Service and Privacy Policy.