Darwix

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Star42 agents·198ms avg·99.94% success

Agents that
never sleep, never slip, never miss.

An always-on factory of background workers. Each minion picks up an intent from the conversation and quietly closes the loop in CRM, LOS, data lake, ledger and database. The agent talks. The minion finishes the work.

42 live

Agents live in production

198 ms

avg execution latency

99.94%

first-try success rate

130 min

manual ops saved per call

Two squads of agents

Agentic Suite 01 runs ops today. Agentic Suite 02 runs comms next.

Today, the back-office agents are live in production. The communications agents follow next quarter. After that, reconciliation, marketing, and reminders.

SQUAD 01 - OPS - LIVE
6 minions in production

Background ops that never sleep.

CRM, LOS, KYC, scoring, profiling, database, all routed from the conversation, all closed before the agent finishes typing the next sentence.

CRM Agentlive

Auto-disposition + lead routing

Stage updates, owner assignment, follow-up scheduling. Salesforce, HubSpot, Zoho, LeadSquared.

LOS Agentlive

Loan-application auto-fill

Pulls customer data from the call, fills the LOS form, and reaches 78% pre-population on first save.

SR Agentlive

Service request creation

Detects a complaint or request mid-conversation. Raises an SR with priority, owner, and SLA.

Profile Agentlive

Buyer-profile build - data lake

Extracts intent, life stage, financial signals, and household composition. Writes to the lake, feature-store ready.

DB Agentlive

Database cleanup + dedup

Identifies dupes, normalises addresses, and fixes mobile-format inconsistencies across the lead lake.

Score Agentlive

Call quality scoring + categorisation

Categorizes every call into 9 quality buckets and updates the leadership dashboard.

SQUAD 02 - COMMS - COMING SOON
6 minions - Q3 2025

Communications that close themselves.

Once the call ends, the comms squad picks up outbound emails, WhatsApp templates, SMS reminders, campaign nudges, and payment recon.

Email AgentIn progress

Personalised mail composer

IPSL, MITC, follow-up, escalation. Personalised at customer level with automatic document attachments.

WhatsApp Agentpending

Template + free-text orchestration

Approved BSP templates, opt-in management, and two-way reply detection.

SMS Agentpending

DLT-clean reminders

EMI dues, KYC pending, and document reminders, all template approved and DLT compliant.

Campaign Agentpending

Multi-channel marketing flows

Builds and runs cross-sell, renewal, and upgrade journeys with hands-free decisioning.

Reminder Agentpending

Calendar + cohort nudges

Surveyor visits, document deadlines, NACH dates, and EMI reminders.

Recon Agentpending

Settlement reconciliation

Matches payment receipts, ledger entries, and NACH bounces before breaks hit the GL.

How one utterance becomes nine actions

From one sentence the customer said, to nine teams on the move.

The agent stays in the conversation. The brain tokenizes the intent. Nine background agents move in parallel before the next sentence is spoken.

Source UtteranceCustomer - 01:08

“My spouse is also a co-applicant. Please send the surveyor on Saturday at 11 AM, and keep the EMI date as the 10th rakh dijiye.”

BFSI Brain

Tokenize+Route

14,602 toks - 218ms p50

tok:co_applicanttok:fair_recomputetok:emi_shifttok:surveyor
9 Agents firing simultaneouslyDispatched in 3.4s
Credit - KYC01

Generate KYC pack for spouse

Credit - FOIR02

Recompute eligibility with co-app

Ops - Surveyor03

Schedule visit Sat 11:00 AM

Comms - WhatsApp04

e-KYC link to spouse

CRM - Stage05

Opp to sanction-doc

Collections - NACH06

Pre-stage e-mandate - 10th

Compliance - MITC07

Mark verbal MITC confirmation

Sales - RM08

Notify RM manager - hot LAP

Training - Coach09

Tag as best-practice exemplar

3.4s

utterance to first action

9

teams notified

198ms

avg agent latency

0

human handoffs needed

A single agent in detail

The LOS Agent. Always running.

One of 42. Listens live, captures customer details, and pre-fills your LOS across Finnone, Newgen, and Lentra to 78% before agent input.

78%

avg pre-fill on first save

42 min

time saved per LAP application

22

LOS fields auto-filled

1.4s

FOIR recompute latency

LOS - FINNONE - LAP-2025-10-0731Live - 00:01:14
Applicant NameRohan Khanna
...
PANAKLP****R - masked
queued
EmployerTata Consultancy Services - Sr Architect - 9 yrs
queued
Net Monthly IncomeINR 2,40,000
queued
Loan AmountINR 35,00,000
queued
Loan PurposeHigher Education - daughter - MBA US
queued
Property Address2BHK - Andheri East - Mumbai - 400069
queued
Property Market ValueINR 1,80,00,000
queued
LTV19% (within LAP policy)
queued
Co-applicantSpouse - KYC pack queued
queued
FOIRrecomputing with co-app - ETA 1.4s
queued
EMI Date Preference10th of every month
queued
Tenure15 years - 9.15% pa
queued
EMIINR 35,800
queued
CIBIL762 - band C+ - pulled 09:39
queued
Bank AccountICICI G*5821 - NACH-ready
queued
MITC Verbalconfirmed - audio reference attached
queued
0 of 17 fields auto-filledcompletion - 0%

Stop hiring people
to copy data between
systems.

The agents never quit, never get sick, never lose context. They show up at 9 AM and they show up at 9 PM. Your team gets to focus on the conversation. The factory takes care of the rest.

Deploy

14 days

Pilot

5 Agents

SLA

99.95%

Route

VPC/Prem

Get Started

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