Built with BFSI·Powered by an in-house SLMPhysical AI for the real world.
Voice, agents, and field in lockstep.
Nova is the Darwix's brain, re-imagined for stores, kiosks, dealerships and showrooms. Out of the cloud, into the floor. Listens, speaks, responds in real time, in the customer's language.
How Nova works in store
Sense. Understand. Act.
Three pillars. Same brain. Three things have to happen at the counter. Nova does all three on the same SLM that powers Sherpa and the voice agents.
SENSE & GREET
Intelligent first touch.
Nova detects customers at the counter, understands their language, and greets them instantly starting the conversation before staff steps in.
UTTERANCE · TURN 0
"Welcome, sir! Looking for something specific or just exploring?"
first token · 612ms · Hindi
UNDERSTAND & ASSIST
Guided discovery.
Nova understands needs, surfaces options, asks smart questions, and guides customers like an expert associate in 22 languages, consistently and instantly.
DISCOVERY · TURN 4
"For business travel, a TSA-lock carry-on suits you. Polycarbonate or aluminium?"
intent · "frequent traveller, wants premium"
ACT & CONVERT
Instant payments + checkout.
Nova creates a UPI link, completes payment, sends receipt, updates POS and loyalty, all at the counter without staff involvement.
CHECKOUT
UPI link sent · ₹14,990 · Tata Premium Carry-on
paid · 4.2s · POS updated · 0 human-touch
Trusted by Top Enterprises Globally
What makes Nova adaptive
Built for any counter.
Any persona. Any flow.
ENTERPRISE SYSTEM HOOKUPS
Plugs into your stack on day one.
POS, ERP, OMS, loyalty, helpdesk, payments. REST APIs and pre-built connectors. Same enterprise rails as Voice and Non-Voice.
DYNAMIC AVATAR ENGINE
Looks the way your brand looks.
Persona, gender, attire, accent, idiom: fully brand-controlled. The same Nova brain, but one wearing your sari and the other wearing your blazer.
GENAI MULTIMODAL
Voice. Vision. Text. Together.
Nova sees, hears, reads. Walks customers through specifications, holds the receipt up on screen, scans the barcode. All on one model.
INSTANT PAYMENTS
From greeting to GMV in minutes.
UPI · cards · wallets · BNPL · loyalty redemption. PCI-aware. The customer pays before they would have located the cashier.
Surfaces Nova lives on
On a kiosk. On a screen. At the counter.
Nova adapts to multiple in-store surfaces from standalone kiosks to assisted retail counters and immersive display walls — all powered by the same conversational intelligence layer.
SURFACE 01
Standalone Kiosk
Self-contained tower with screen, mic array, camera, NFC payments. Drop-in deploy at the entrance or near checkout.
SURFACE 02
Counter Tablet
Tablet form factor for the existing counter. Works alongside your store associate as a guided discovery + recommendation surface.
SURFACE 03
Smart Display Wall
Larger format for flagship stores. Catalogue browsing, comparison views, branded experiences with the same conversational brain.
Request a Personalized Demo
Experience the power of agent-led AI. Fill out the form, and we'll show you how Darwix AI can scale your operations and level up your customer conversations.