Physical AI Assist·BFSI field-gradeThe voice in your on ground team's ear.
Sherpa rides alongside the agent on every in-person call, capturing studio-grade audio, scoring the script live, and whispering nudges before the customer finishes their objection.
Trusted by Top Enterprises Globally
Anatomy of Sherpa
Capture. Assist. Analyze. Improve.
Four primitives running every moment Sherpa is in the field.
01 - Capture
IoT-powered audio
Studio-grade clip-on hardware records every conversation with active noise cancellation and multi-speaker ID.
02 - Assist
Live nudges
Context-aware audio prompts on customer intent. Agents stay in conversation, no screens.
03 - Analyze
Real-time speech analytics
Score, parameters, sentiment, and key-miss flags at call end. One view, full clarity.
04 - Improve
Continuous coaching
Manager loop-in, success/warning/danger feedback tags, repeat winning behaviors across the team.
Branch noise
cancelled.
Agent voice clear.
Customer voice clear.
Sherpa's active noise cancellation isolates agent and customer voices on busy branch floors. Noise is suppressed, transcripts stay clean, nudges accurate, scoring fair.
Sherpa for BFSI
Wearable Gen-AI for the frontline.
Sherpa brings live guidance, instant knowledge, and post-call coaching together in one place. Field officers get smart prompts while they speak, quick answers from a growing knowledge base, and clear feedback after every interaction.
Every word, captured.Every objection, surfaced.
Sherpa transcribes conversations in real time across Hindi, English & 11 Indic languages. The agent speaks naturally. The system listens, tags intent, and whispers the right next line.
- 150Hz multi-speaker capture, on-device ANC
- Code-mix Hindi-English supported out of the box
- Auto-tagged: TA, commitments, objections, disclosures
The right answer.In the right moment.
A unified intelligence layer that feeds field officers the exact FAQ — pulled from product circulars, policy docs, and historic resolutions — the second a customer asks. Boosts consistency, compliance and skill growth, call after call.
- Sub-200ms response time on the in-ear prompt
- Trained on circulars, not the public internet
- Coaching cards auto-routed to manager after every visit
Verify, in conversation.Not in a queue.
Sherpa cross-checks the spoken disclosure script against the document on file — name, DOB, address, mandate, consent. Drift, mismatches, missed disclosures are flagged before the visit closes, not on a Monday-morning audit.
- 74 parameter compliance scoring, per visit
- SBI fair-practice prompts built-in
- One-click audit report, signed and timestamped
Sherpa AI Capabilities
Eight named AI services. One device. One brain.
Agent Assist · Live Nudges
Real-time prompts triggered on customer intent. Audio-enabled so the FO never glances at a screen.
Athena
Eligibility Review & Compliance
- Confirm vehicle details, ownership & eligibility criteria
- Check customer income, existing EMIs & repayment capacity
- Explain loan amount based on vehicle value, EMI & total cost
- Clarify RC transfer, documentation & applicable charges
- Inform customer approval depends on verification & documents
Built for field Calls
Scenarios already in production.
Lending - Field Visit & Repayment
Application pickup, on-site KYC, repayment follow-ups
Sherpa whispers
- ->Doc checklist live during pickup
- ->Co-applicant prompts employer verification
- ->Repayment plan calculator on-call
- ->Cross-sell trigger: top-up eligibility
Branch Banking Insurance
Cross-sell at the teller window, premium pitches, renewals
Sherpa whispers
- ->Eligibility match, in real time
- ->Premium calc + benefit bullets
- ->Pre-existing condition disclosures
- ->KYC pre-fill from existing customer 360
NPA & Collections
Field recovery, soft-collection visits, settlement negotiation
Sherpa whispers
- ->Promise-to-pay date capture, auto-tracked
- ->Settlement bands within policy
- ->RBI fair-practice prompts (tone, threats)
- ->Escalation cue if bucket worsens
HNI Wealth Management
Portfolio reviews, advisory calls, family-office briefings
Sherpa whispers
- ->Risk-band shift since last quarter
- ->Top 3 advisory opportunities, ranked
- ->Compliance: suitability rationale prompts
- ->Client's family event flags from CRM
Loop in. Tag. Coach. Mid-call.
Managers see the floor live. They can join any call, drop a Success / Warning / Danger flag tagged to a transcript moment, and the FO sees it as an in-ear feedback message without breaking the conversation.
Alex Morgan
LAP · New York
script ↑ 96%
Live · 04:08Jordan Lee
Wealth · London
smnt ↑ +8.4
SuccessTaylor Smith
Collections · Singapore
script drift
WarningMeera Gupta
Insurance · Pune
eligibility match
Live · 04:08Riley Patel
LAP · Toronto
on commit
SuccessSherpa Wearable
A device built to do multiple things well.
Phone capture works in quiet settings. For noisy field environments, Sherpa is the purpose-built clip-on with always-on listening and low-latency in-ear nudges.
CLIP-ON · 38G · IP54 · BLUETOOTH + LTE
Audio
Studio-grade
ANC, multi-speaker diarization, 16kHz capture.
Privacy
0 KB on-device
Stateless. RFID-linked. Encrypted upstream.
Connectivity
LTE · Wi-Fi · Offline
Zero-bandwidth offline mode for any environment.
Battery
12+ hours
Full field shift, hot-swappable cell.
Post-call Analysis
No noise. Just clarity on performance and next steps.
The moment a conversation ends, Sherpa breaks it down into clear, actionable insights. One screen. Every signal.
02:48 · loan-against-property welcome
94/100
Script
Compliance
Empathy
Close
Welcome script delivered, all 7 mandatory disclosures
EMI shift offered within policy
Did not confirm next-step deadline verbally
Customer · by 22 Apr
Submit signed sanction letter via WhatsApp
Agent · by EOD
Update EMI date in CRM & trigger approval
System · t+0
Schedule follow-up call · 25 Apr 11:00
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