An AI Agent that actually holds the line
Darwix dials thousands of your customers in parallel, speaks their language, handles objections, and triggers the right action the moment the call ends.
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Hear exactly how Darwix sounds for your industry, in your language, with your tone.
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BFSI Life Insurance - CX
Live transcript
Hi, this is Ayesha from Edelweiss Life Insurance. How can I help you today?
Hi Ayesha. I purchased a term insurance plan, but the major problem is my proposer and nominee both are demised I'm unable to claim.
I'm sorry for the trouble. Do you mean you cannot access policy documents, or you're concerned about claim eligibility?
Both actually. Documents bhi access nahi ho rahe and proposer nominee dono ki death ho chuki hai.
Ye sunke mujhe afsos hua. If nominee is unavailable, claim can proceed through legal heir process.
To jo nominee ka paisa hai wo kisko milega?
Normally nominee receives the amount, but if nominee is unavailable then legal heir process applies.
To matlab paisa kisi ko nahi milega?
Aisa nahi hai. Claim still possible through proper process.
Solution batao — kya documents chahiye aur process kya hai?
Death certificate, policy details, nominee ID and claim form required.
⚡ Trigger: Documents GuidanceMere paas policy copy bhi nahi hai. Fir claim kaise karu?
Policy trace ki ja sakti hai through name, PAN, mobile and identity details.
But unki death ho gayi na?
Even then claim can proceed with death certificate and identification.
Okay, death certificate hai mere paas. Branch jaana padega ya mail kar sakta hu?
Aap email bhi kar sakte hain ya branch submit bhi.
Details WhatsApp par share kar do.
Zaroor, WhatsApp par details bhej deti hoon.
⚡ Trigger: Post-call actionOriginal IDs chahiye ya photocopy chalegi?
Photocopy chalegi.
Haan ji WhatsApp pe share kar do.
Please registered number confirm kar dijiye.
8085570361 — corrected.
Confirmed. Details WhatsApp par bhej deti hoon.
Thank you so much.
Dhanyavaad.
Customer sentiment
Detected intents
Actions queued post-call
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Capabilities
Things most voice bots fake.
Darwix actually does them.
Each capability is measurable, benchmarked quarterly against human agents.
Objection handling
Trained on 4M+ Indian enterprise calls. Darwix recognizes objection patterns and responds with grounded rebuttals.
Human-like voice
Natural breath, pauses and inflection tuned per language rather than stitched TTS.
Interruption handling
Full-duplex turn taking with intent retention and fast topic recovery.
Tone-aware responses
Responses shift in real time based on customer sentiment and tone.
Live calibration from prosody, lexical choice, response latency and prior turns.
Long-call context
Dialog memory across holds, transfers and follow-up conversations.
Context retained across 3 calls
Parallel calling engine
1,200+ concurrent conversations per second with compliance built in.
Parallel Dialing
Not one call. Ten thousand, simultaneously.
Darwix isn't a voice agent, it's the whole outbound machine.
Upload a list, set a goal, and our engine dials your entire customer base in the time a human agent finishes one call.
Languages & Accents
One Platform. Every Language. Every Accent.
22+ Indian languages and global language support with native code-switching (Hinglish, Tanglish, and more). Accents are finely
tuned to regional nuance because a Mumbai Marathi call shouldn’t sound like Pune, and your customers notice.
हिन्दी
Hindi
600M+ · 3 accents
English
English
India · 4 accents
தமிழ்
Tamil
75M+ · 2 accents
తెలుగు
Telugu
95M+ · 2 accents
मराठी
Marathi
83M+ · 2 accents
বাংলা
Bengali
97M+ · 2 accents
ಕನ್ನಡ
Kannada
44M+ · 2 accents
ગુજરાતી
Gujarati
55M+ · 2 accents
മലയാളം
Malayalam
35M+ · 2 accents
ਪੰਜਾਬੀ
Punjabi
33M+ · 2 accents
ଓଡ଼ିଆ
Odia
38M+ · 1 accent
অসমীয়া
Assamese
15M+ · 1 accent
اُردُو
Urdu
50M+ · 2 accents
Português
Portuguese
50M+ · 1 accent
Hi-En
Hinglish
native code-switch · 3 accents
العربية
Arabic
native code-switch · 2 accents
+ 6 more languages available on enterprise plans (Sindhi, Konkani, Maithili, Kashmiri, Nepali, Sanskrit).
Full language matrix →Post-Call Actions
The call ends. The work begins automatically.
Most voice AI drops the transcript and disappears. Darwix picks up where the call ended, firing WhatsApp messages, updating your CRM, sending invoices, scheduling follow-ups based on what the customer actually said.
Anatomy of Darwix AI
Send sanction letter, invoice, policy document, payment link from pre-approved templates.
Formatted summaries, next-step emails, attachments, or escalation threads to RMs.
Book, reschedule, or cancel appointments directly into Google / Outlook / Cal.com.
Write disposition, sentiment, intent, tags, next-step into Salesforce / HubSpot / Zoho / LeadSquared.
Generate Razorpay / Cashfree / UPI links mid-call and deliver them on the channel the customer prefers.
Slack / Teams escalation if sentiment drops, regulated word detected, or deal above threshold.
Works out of the box with
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